Grande Vegas Casino (“Grande Vegas,” the “Casino”, “we,” “us,” or “our”) respects the privacy of its players and site visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websites, applications, or services (collectively, the “Services”). By choosing to use our Services, you agree to the terms set forth in this Privacy Policy. If you do not accept these practices, please discontinue use of our Services.
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Who We Are and Scope of Policy
Grande Vegas Casino is an online gaming platform offering real-money and promotional play opportunities to eligible users. This Privacy Policy governs all personal information collected through our Services, including but not limited to our websites, player accounts, and any communication channels we use to provide customer support. We adhere to relevant laws and regulations that apply to the collection and use of personal information.
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Information We Collect
We collect data in two primary ways:
- Information you choose to provide directly.
- Data automatically gathered through cookies, IP addresses, and similar technologies.
Data You Provide
- Account Registration: When you set up an account with Grande Vegas, we may ask for your name, email address, mailing address, date of birth (to verify your age), and other information needed to personalize your experience or fulfill regulatory obligations.
- Payment Details: If you deposit funds or request a payout, you may be asked to provide credit card or other payment details (such as an e-wallet ID). We store only the information necessary to process your transactions and comply with legal requirements.
- Competitions & Promotions: When entering promotions, you may provide contact details so we can verify eligibility and notify winners.
- Customer Surveys & Support: We may also collect details from voluntary surveys or during customer support interactions, including contact information and any additional feedback you share.
Data Collected Automatically
- IP Address: We log your IP address when you visit our site to identify regional preferences, maintain security, and troubleshoot issues.
- Cookies & Similar Technologies: We use cookies, web beacons, and other tools to remember your preferences, personalize experiences, analyze site usage, and serve relevant content or promotional materials. Depending on your location, you may be asked to provide consent for certain cookies.
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Legal Grounds for Processing
When mandated by law, we rely on at least one of the following legal bases:
- Performance of a Contract: We process your data to administer your account, facilitate deposits and withdrawals, and uphold our contractual obligations to you.
- Consent: In cases where consent is required (e.g., direct marketing), we will request your permission before using personal data. You may withdraw consent at any time, without affecting the legality of prior processing.
- Legitimate Interests: We may use your information to maintain our systems’ security, combat fraud, analyze user behavior for service improvements, and carry out standard business operations—balanced against your rights.
- Legal and Regulatory Compliance: Your information may be processed to meet obligations under applicable laws, such as anti-money-laundering rules or age verification requirements.
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How We Use Your Information
Grande Vegas uses your personal data for the following main purposes:
- Account Creation and Maintenance: To set up, verify, and manage your account, including deposit and withdrawal processes.
- Service Delivery and Support: We use your details to respond to your requests, resolve technical issues, and provide updates related to your account and gameplay.
- Marketing and Promotional Materials: With your consent (where required), we may send newsletters, tournament announcements, or bonus offers. You can opt out of such communications at any time via unsubscribe links or by contacting support.
- Site Optimization and Security: Usage data (including cookie identifiers and IP addresses) helps us ensure secure, high-performing Services and detect potential fraudulent or unauthorized activity.
- Regulatory Compliance: We may use your personal information to fulfill legal obligations, such as identity verification.
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Data Retention
We keep your data as long as it is needed to carry out the purposes for which it was collected, or to comply with legal, accounting, or regulatory requirements. Depending on the jurisdiction, we may maintain certain records after account closure to meet obligations like anti-money-laundering regulations, dispute resolution, and lawful recordkeeping.
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Disclosure of Your Data
Grande Vegas Casino does not sell or rent personal information to third parties. However, we may share your data under the following circumstances:
- Service Providers: We engage trusted vendors (for example, payment processors or hosting services) that act on our behalf and adhere to strict data security requirements.
- Regulatory or Legal Requirements: We may disclose data in response to lawful requests from government or regulatory entities or when otherwise required by applicable law.
- Aggregate Statistics: We may share non-personal, aggregated data (such as player trends or site usage) with reputable third parties for business analysis, without revealing individual user identities.
- Public Winner Announcements: If you win a jackpot or large prize, we may (with your consent) publicly share a portion of your name (e.g., first name or an initial) for promotional announcements.
- With Your Consent: In any other situations not covered above, we will request your explicit permission before sharing your personal data.
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Security Measures
We employ a range of safeguards—including encryption technologies, secure servers, and limited employee access—to protect your personal information against unauthorized access or misuse. While we strive to keep your data secure, no system can be entirely infallible. If a security breach occurs that significantly threatens your personal data, we will promptly inform affected individuals and relevant authorities in line with legal obligations.
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Winnings Confidentiality
We respect the privacy of your winnings and withdrawal details. These records are stored in secure environments and accessed only by authorized personnel. Except where legally required or part of an approved public announcement (e.g., highlighting a prizewinner), your winnings information will not be shared with third parties.
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Children’s Privacy
Our Services are intended for users who have reached the legal age for online gambling in their jurisdiction (generally 18 or older). We do not knowingly collect or process personal information from minors. Should we discover or be alerted that a minor has registered or otherwise provided personal data, we will take immediate steps to remove that information and close the account.
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International Data Transfers
Your personal data may be transferred to or stored on servers located outside your home country. In such instances, we implement suitable legal and contractual safeguards (e.g., recognized standard contractual clauses) to ensure that your information remains protected at a level comparable to local data protection requirements.
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Your Privacy Rights
Depending on the laws of your region, you may have the right to:
- Access: Request a copy of personal information we hold about you.
- Rectify: Correct or update inaccurate or incomplete data.
- Erase: Ask us to delete data when it is no longer necessary for its original purpose, or where processing is unlawful.
- Restrict: Under certain circumstances, limit how we process your personal data.
- Object: Challenge our reliance on legitimate interests or opt out of direct marketing.
- Data Portability: Obtain a copy of your data in a commonly used electronic format.
- Withdraw Consent: Revoke any previously granted permission without affecting prior lawful processing.
To exercise your rights or make a privacy-related inquiry, please use the contact details in Section 13.
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Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in the law, our business practices, or gaming industry standards. We will update the “Last Updated” date above when we revise the Policy and, where necessary, provide notice of any material changes (for example, via email or a prominent notice on our website). Your continued use of our Services following any revision indicates your acceptance of the updated policy.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Grande Vegas Casino handles your personal data, please contact us at:
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. We will make every effort to address your inquiry promptly and in compliance with applicable privacy
Last updated: December 12, 2025
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